Frequently Asked Questions

Common inquiries

Get clear information about our testing standards, custom packaging, and tracked shipping across the European Union.

Tracked EU delivery details

Yes, every parcel we ship across the European Union is fully tracked. You will receive a tracking number and link via email immediately upon dispatch.

Our return policy terms

We offer a reliable return window for all EU customers. If your item does not perform as described, contact support to initiate a return.

Single-unit stock assurance

Most of our inventory consists of unique, single-unit items. Once a specific console or collectible is sold, it is gone from our catalog.

Our individual photo policy

How we test electronics

Shipping from the Netherlands

We do not use stock photos. Every single item in our shop is individually photographed so you can inspect its exact cosmetic condition before purchasing.

Every console, controller, and accessory undergoes a rigorous cleaning and diagnostic process. We only list items verified as tested and working correctly.

All orders are dispatched from our warehouse in the Netherlands. We use secure double-boxed packaging with ample cushioning to prevent any transit damage.

Still have questions?

Contact our team in the Netherlands for detailed testing logs or order support.